Global Keys – website name Fully owned of IMED KINOUCHA with its office in Algeria Constantine 29 4EME KLM ROUTE DE BATNA
Site – The website made available on the Internet from the address: https://www.glkeys.com
User – any person using any of the Site’s functionalities and/or who has registered an account on the Site.
Purchasing User – any natural person or legal entity purchasing products via the Site;
Order – a placement of an instruction for purchase of digital goods or services by a User via the Site.
Terms of Sale – these terms and conditions of sale, as they are updated from time to time, including any subsequent agreements in writing with the Buying User, encompassing a set of rules regulating the use of the Site and rights and obligations of Users, Sellers , constituting terms and conditions for the provision of services via electronic means.
The Site is an online platform which seeks to enable purchase of digital goods for the Users. The Site aims to facilitate the buy of CD keys in connections to games, online downloadable from the Site in the form of scanned card, or as a code displayed in text format. Codes are official keys allowing to unlock the entirety of a game downloaded as digital from downloading platforms which have been given by developers of the game. Availability of cards is based on the stocks. A product which is not in stock can’t be bought, as Global Keyas disables the sale if the code or card is not available at such time.
1-Acceptance of Terms
1.1. In order to use the Platform, the User agrees to and accepts the Terms & Conditions as a whole and without reservations.
1.2. The User confirms that under the domestic laws of his country of residence he is able to conclude legally binding agreements. The User agrees that he is not prohibited from using the Platform and services offered on the Platform due to the domestic regulations or other restrictions.
1.3. The User acknowledges and agrees that GLOBAL KEYS has the right to make changes and modifications to the Terms & Conditions. The change or modification to the Terms & Conditions will not affect the rights acquired by the Users before that change or modification on the basis of the existing Terms & Conditions. Information about the change and modification of the Terms & Conditions will be provided to Users by email in accordance with the contact details provided by the Users in the course of the registration with the Platform, as well as will be published on the Platform. The amended Terms & Conditions will be published on the Platform and become binding for User fourteen days after the information about the changes of Terms & Conditions is delivered to the User. For new Users, the version published on the Platform at the moment of their registration applies immediately. The User who does not agree with the amended Terms & Conditions should resign from using the Platform.
1.4. The User may conclude with GLOBAL KEYS, through the Internet or otherwise, separate agreements related to certain rights and obligations between the User and GLOBAL KEYS. In the case of any conflict or discrepancies between the Terms & Conditions and such additional agreements, the additional agreements prevail over the Terms & Conditions unless explicitly stated otherwise in the additional agreements. In the case of discrepancies between the Terms & Conditions and the General Sale Conditions, the General Sale Conditions prevail.
2-User and User’s account
2.1. Any person who wishes to benefit from the functionalities offered by the Platform is obliged to register and set up a personal account on the Platform. In order to complete the registration procedure, they should fill out the registration form available on the Platform.
2.2. The technical requirements for the use of the Platform include possessing a device with access to the Internet and software to view websites such as an up-to-date version of web browser.
2.3. The User is obliged to ensure that all information provided in the registration form is updated and valid, in particular, that the email address which is used for the purpose of operating the account is valid.
2.4. The User acknowledges and agrees that GLOBAL KEYS processes the personal data of the User indicated by the User during the registration process for the purposes of rendering of the services on the Platform and enabling proper functioning of the Platform functionalities for the User.
2.5. Each User may hold only one account on the Platform unless GLOBAL KEYS gives a permission to a given User to hold more than one account.
2.6. The User will be granted access to the functionalities of the Platform after entering the ID and password on the login page.
2.7. The User is aware that the functionalities available on the Platform may differ depending on the country or region, thus certain functionalities may not be available for all Users. The User acknowledges that the access to certain functionalities may be restricted for selected Users.
2.8. The User is aware that the ID and password are personal and unique. The User is obliged to keep the ID and password secret and is not authorized to share them. Sharing of the ID or password with third parties or giving access thereto to parties other than the User may cause irreversible damage to GLOBAL KEYS or Users. The User is obliged to protect GLOBAL KEYS and other Users against losses and damage caused by the use of their account by third parties.
2.9. User is not allowed to use the Platform to promote any illegal activity or add content that is illegal, in violation of applicable law, obscene, or inappropriate in any other way.
2.10. The Users assume responsibility for actions and outcomes of actions of parties, whom they provided with the access to the account, in particular for the actions undertaken on the Platform.
2.11. In the case of any violation of these Terms and Conditions and the law in force by the User, GLOBAL KEYS reserves its right and possibility to block the User’s account.
2.13. Due to technical problems, maintenance, or introduction of other changes to the Platform GLOBAL KEYS has the right to temporarily suspend the access to all or certain functionalities available on the Platform or to the entire Platform. GLOBAL KEYS will take all reasonable efforts to restore such access as soon as possible. For Users who act as consumers, the access to the functionalities of the Platform may be suspended in the cases prescribed by applicable laws.
2.14. GLOBAL KEYS is entitled to verify the data of the User provided in the registration form or during the purchase process by requesting from the User to present proper, valid documents confirming said information, including but not limited to a scan of an identification document or excerpts from trade registers. The requested documents should be provided within 10 business days from the day GLOBAL KEYS sends the request. GLOBAL KEYS will use the documents solely for the purpose of verification of the User compliance with the applicable anti-money laundering regulations and assessment of his tax status. Failure to provide these documents may constitute the reason to refuse registration on the Platform or removal of the account.
2.15. During the purchase process, the Buyer is obliged to indicate her/his place of residence. The Buyer confirms that she/he is aware that GLOBAL KEYS is in possession of tools to detect the localization of Buyer’s network device (and the connection) as regards the country of origin from which the purchase is made and agrees that GLOBAL KEYS may undertake a verification process. In the case of discrepancies between the place of residence indicated by the Buyer and the results of verification made by GLOBAL KEYS , GLOBAL KEYS has the right to block the account of the Buyer. GLOBAL KEYS will use the documents solely for the purpose of verification of the User compliance with the applicable anti-money laundering regulations and assessment of his tax status. Failure to provide these documents may constitute the reason to refuse the completion of the purchase process on the Platform or removal of the account.
3-Payments & Fees
3.1. Joining GLOBAL KEYS , using the Platform and opening of a User’s account is free of charge for the Users .
3.2. Use of selected payment channels may involve payment of commissions or other fees to the payment service providers. The commissions or other fees may vary depending on the payment services provider used to execute the payment. A number of such commissions or other fees to be charged are indicated on the payment selection page.
3.2. There are a fees for every payment gateway and this fees Calculated basis a percentage as follows
- Paypal Payment gateway -4.9%
- Bitcoin Payment gateway -1%
- SEPA payment gateway -0%
- Global Keys wallet +3%
- CCP payment gateway 100DA for every 1000DA payment
4-Customer Protection Program
4.1. Under the Customer Protection Program the Buyer is entitled to receive:
after Prove that the product is invalid
does not match the row on the product page
a) the replacement product in the case the purchased Product had any defects or was different from the description;
b) in the case a replacement cannot be granted, refund of the sale price;
4.2. Global Keys has the right to request from the buyer the proof that the product is invalid or does not meet the specifications
4.3. In order to receive the replacement Product or price refund, the Buyer should contact GLOBAL KEYS via the refund form in your order.
4.4. GLOBAL KEYS will take all reasonable efforts to process a complaint under the Customer Protection Program as soon as possible. In any event, GLOBAL KEYS will provide the Buyer, who acts as a consumer, with a response to the complaint within 14 days from the day GLOBAL KEYS receives the consumer’s complaint. The funds will be refunded within 7 days from the positive verification of the complaint.
4.5. The Buyer who violated the Terms & Conditions, or has engaged in fraud or abuse of the Customer Protection Program will not be entitled to receive any benefits under the Program. With respect to the Buyers who engaged in fraud or abuse of the Customer Protection Program, GLOBAL KEYS has the right to reverse any refund already paid out to such a Buyer.
4.6. The Customer Protection Program is fully available and effective for the Buyer for 3 days from the purchase date, after that GLOBAL KEYS Does not bear responsibility for implementing item (4.1.).
4.7. In the event of a successful response to the refund request, the buyer will receive the full price of the game without the payment fees (3.2.).